Bilingual Customer Service Representative (CSR) Job at Speedaf Logistics Nigeria Limited

Speedaf is a joint-venture company formed from the YIWILL HOLDINGS and ZTO in 2019. We are currently building an intra-Africa and China-Africa service network to support air, road and sea transportation with the aim to be the leading diversified integrated logistics solution provider between China and Africa. Speedaf offers a variety of products and services with value added service to cover different business or personal scenarios for our customers. Since our launch, Speedaf has continued to expand its global network, developing products, improving customer experience, and introducing IT technologies and equipment to realize automatic operations.

We are recruiting to fill the position below:

Job Position: Bilingual Customer Service Representative (CSR)
Job Locations: (Opic) Lagos and Ogun
Employment Type: Full-time

Responsibilities

• Confirming customers' language preferences as you assist them (English/ Chinese).
• Addressing queries, complaints, and recommendations furnished by customers.
• Redirecting customers to the pertinent department, if need be.
• Deferring to management in instances of uncertainty.
• Monitoring call and mail histories to ensure that the customers' needs have been met.
• Processing exchanges and refunds in ways congruent with our policies.
• Providing customers with details ofservices that may suit their needs.
• Other duties assigned from time to time.

Requirement and Experience

• Must have at least 2 years experience as a Customer Service Representative.
• Must possess an OND, HND or B.Sc qualification
• Must be proficient in Chinese and English Language.
• Must be computer literate.
• Must be proficient in Microsoft office tools.
• Active listening skills and attention to details.

Note: Only qualified candidates will be contacted.