Call Center Agent Job at Interra Networks
Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.
We are recruiting to fill the position below:
Job Position: Call Center Agent
Job Location: Abuja
Requirements
- He/She must have good understanding of English and any of the major local Nigerian languages (Hausa, Igbo, and Yoruba).
- Must be able to read, speak and write English language fluently.
- Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
- Proficient in usage of Microsoft packages.
- Knowledge of customer service telephony and technology.
- Some experience in a call center or customer service environment.
- Good data entry and typing skills.
- Knowledge of administration and clerical processes.
- Excellent communication and presentation skills
- Ability to understand individual differences.
- Problem solving skills.
- Should be able to work Mondays to Saturdays and at any other time as required.
- Proficiency in driving Sales will be an added advantage.
Key Competencies:
- Verbal and written communication skills.
- Listening skills.
- Problems analysis and problem-solving skills.
- Customer Service Orientation.
- Organization skills.
- Attention to detail.
- Good Judgment skills.
- Team work.
- Stress tolerance.
- Time management skills.
- Persuasion skills.
Similar Jobs
- Customer Service and Social Media Personnel Job at Baldon Clothiers Limited
- Call Centre Representative Job at Redeemers Health Village
- Customer Service Manager Job at Majeurs Holdings Limited
- Help Desk Officer Job at Eko Maintenance Limited
- Relationship Manager Job at Rand Merchant Bank
- Cashier Job at Uncle Stan's Foods
- Customer Success Executive Job at NielsenIQ
- Head, Customer Experience (Comms & Engagement) Job at First Bank of Nigeria
- Customer Service Representative Job at GUO Transport Company Limited
- Customer Success Specialist Job at Flex Finance