Call Center Representative Job at Beaconhill Smile Clinic
Beaconhill Smile Clinic is an upscale dental practice located in the commercial and residential area of Victoria Island & Ikeja, Lagos. Our mission is to deliver highest quality and comprehensive dental care with confident smiles, which exceed the expectations of our valued clients.
We are recruiting to fill the position below:
Job Position: Call Center Representative
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- Answering and responding to customer inquiries and complaints professionally.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up on complicated customer calls where required.
- Other duties as assigned.
Qualifications
- Candidates should possess a Bachelor's Degree qualification.
- 3 - 5 years of work experience.
Required Skills:
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
Method of Application
Interested and qualified candidates should send their Application / CV to: recruitment@beaconhillsmile.com using the Job position as the subject of the mail.
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