Call Centre Representative Job at Eric Kayser

Eric Kayser, a fast-growing Hospitality company with branches in Victoria Island and Ikoyi, Lagos State, is looking for ambitious and skilled candidates to fill the position below:

Job Position: Call Centre Representative
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities


  • Handle inbound and outbound calls
  • Have a good knowledge of the company’s products
  • Provided fast and friendly customer support over the phone
  • Attend to customers needs or issues and provide helpful solutions to their problems
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Escalating customer dissatisfaction and complaints in other to resolve any issue.
  • Inform customers about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or purchasing company products.
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Provide OUTSTANDING customer service to guests.

Qualifications

  • Minimum of HND in any field of study

Experience:

  • Minimum of 2 years experience in a similar role obtained in a well-structured organization.

Skills/Abilities:

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company’s products and/or services