Community Manager Job at i-Fitness Center Limited

I-Fitness Centre Limited is Nigeria's first and fastest-growing fitness chain.  Established in May, 2015, I-Fitness has been providing fitness services within the Lekki axis of Lagos, recently spreading to the Lagos mainland.
 
The organization has grown from a one location gym on Admiralty way, to a multi-location fitness center with over 2,000 subscribers.

We are recruiting to fill the position below:

Job Position: Community Manager
Job Code: HO100
Job Location: Lagos

Job Description

• iFitness Centre is looking for a Community Manager who will be in charge of building and maintaining the iFitness community. Duties include interfacing with customers, conducting customer engagement initiatives, and ensuring customers are fully integrated into the iFitness family.

Duties

• Set and implement communication campaigns to align with marketing strategies
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Educational Background

• B.Sc Degree in Marketing or relevant field

Profile:

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask.