Customer Care Agent Job at HEN-CAP Nigeria Limited

HEN-CAP Nigeria Limited is currently recruiting suitably qualified candidates to fill the vacant position below:

Job Position: Customer Care Agent 
Job Location: Lagos 

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

How to Apply
Interested and qualified candidates should send their CV to: hencapnigltd@gmail.com using the "Job Title" as the subject of the email.