Customer Care Executive
Tizeti is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.
Tizeti Network Limited is recruiting to fill the position below:
Job Position: Customer Care Executive
Job Location: Lagos
Job Description
- Providing exceptional customer service to our customers
- Brand building; informing customers of the positive impact of organization’s activity
- Showing empathy towards customer’s issues.
- Up selling and Cross selling internet packages
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains customer records by updating account information.
- Opens customer accounts by recording account information.
- Attracts potential customers by answering product and service questions
- Setting up new users’ accounts and profiles and dealing with password issues;
- Providing up to date, accurate and appropriate information to customers.
- Inputs and update subscriber information as required.
- Log on service request for action.
- Providing customer feedback to management for improvement
- Optimum utilization of Customer Relationship Management systems/tools.
- Achieving set target.
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