Customer Care Representative Job at 7treads Consults

7treads Consults, a consultancy / recruitment services company, is recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Opebi, Ikeja, Lagos,
Employment Type: Full-time

Responsibiltiies

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Qualifications

• Interested candidates should possess a Bachelor`s Degree / SSCE / GCE / NECO qualification with 0-2 years of work experience.

Method of Application
Interested and qualified candidates should send their CV to: mayetemitope@gmail.com using the Job Position as the subject of the mail.