Customer Experience / Community Manager Job at Stay Assist Limited

Stay Assist Limited is where travel meets lifestyle, whether you are booking a weekend getaway or settling in for an extended stay. Our hospitality-tech platform links guests directly to vetted homeowners, eliminating middlemen and hidden agent fees, while enriching every visit with local dining, events, rides, and cultural experiences, all in one seamless app.

We are recruiting to fill the position below:

Job Position: Customer Experience / Community Manager
Job Location: Abuja (FCT)

Responsibilities

• Support with Heart: Respond to guest and host inquiries across live chat, email, and social media with warmth, speed, and clarity.
• Smooth Onboarding: Guide new guests and hosts through KYC verification, account setup, and listing/booking best practices.
• Trust Building: Enforce quality and safety standards through proactive communication and issue resolution.
• Community Vibes: Help cultivate our host and guest communities through events, feedback loops, and personalized engagement.
• Spot Trends: Identify recurring user issues or feature requests and relay insights to Product, Marketing, or Ops.
• Track & Improve: Use data and tools to monitor satisfaction, response times, and resolution quality, then work with the team to constantly raise the bar.

What We’re Looking For

• Experience in hospitality, travel tech, or community support roles.
• Familiarity with KYC or verification processes.
• Multilingual abilities (are added advantage)
• Interest in local culture, food, and events, or just a curious traveler at heart!
• Bonus: Experience with booking systems, multi-vendor platforms, or working with African tech infrastructure.

Method of Application
Interested and qualified candidates should send their CV to: career@stayassist.com.ng using "Customer Experience and Community Manager - StayAssist "as the subject of the mail.