Customer Retention and Customer Service Manager

Globalprofilers is an international recruitment & HR consultancy company, we are providing a wide range of recruitment and selection services to local and international companies in Africa. Our Team of dedicated consultants offers businesses to get the right and best talent across wide range of sectors and professions.

Africa is experiencing an economic boom in all sectors. It is a dynamic as well as complex & diverse market. Our Specialized approach is backed by deep understanding of all aspects of business and industry in this challenging and growing market whilst retaining our global standards in talent acquisition and HR services.


Job Title:   Customer Retention and Customer Service Manager
 

Responsibilities:

• Defining, optimizing, implementing and managing use of all retention channels
• Budget responsibility for all retention campaigns
• Life-time value optimization
• Improving the company’s offering to surpass customer expectations
• Reporting, monitoring and analysis of all retention campaigns (including daily, weekly and monthly KPI reports to senior management)
• Defining, implementing and managing customer services ensuring the service level provided to customers is in line with international best practice

Qualification and Experience:

• Bachelor’s degree required
• Minimum 2 years directly relevant experience
• The successful candidate will be a hard-working individual with a “can-do” attitude, keen to take on responsibility and building a business.
• Experience working directly in customer retention online specifically in the gaming and betting industry. Also must have interest in sports and betting.