Customer Service Associate Job at Eatrite Food Services West Africa Limited

Eatrite Food Services West Africa Limited, owners of Eatrite and Herfy franchises in Nigeria, is a food services company that owns chains of Quick Service Restaurants (QSR) within Abuja and Kano.

We are recruiting to fill the position below:

Job Position: Customer Service Associate

Job Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities


  • Greet customers in a friendly and professional manner.
  • Take customer orders accurately and efficiently.
  • Provide product recommendations and answer customer inquiries.
  • Ensure food quality and presentation meet company standards.
  • Maintain cleanliness and sanitation of work areas, including holding cabinets, counter, microwave, drinks chiller, etc
  • Restock supplies and maintain inventory levels.
  • Process customer payments and handle cash, transfer and POS transactions.
  • Prepare and serve food items according to established procedures.
  • Pack orders appropriately to ensure that customers receive their items in good, safe and healthy condition.
  • Follow all food safety and hygiene regulations.
  • Upsell and promote special offers or new menu items to customers.
  • Handle customer complaints or concerns in a calm and professional manner.
  • Collaborate with team members to ensure smooth operations and excellent customer service.
  • Adhere to company policies and procedures at all times.

Qualifications

  • Bachelor's Degree or HND in any of the Arts and Social Sciences
  • Young graduates with maximum 2 years of post NYSC experience
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong attention to detail and accuracy.
  • Basic math skills for cash handling and order processing.
  • Must be Female
  • Must reside in Abuja
  • Must be vibrant, exciting, enthusiastic and passionate about sales and customer service
  • Excellent communication and interpersonal skills.
  • Knowledge of food safety and hygiene practices.

Salary
N50,000 - N70,000 / month.

Method of Application
Interested and qualified candidates should forward their Application Letters, a picture, and a Resume to: eatritehr@gmail.com using the Job Position as the subject of the mail.

Note: Please know that male applicants and non-Abuja residents need not apply.