Customer Service Associate Job at Saglev

SAGLEV is a company that has been established to distribute, assemble, and manufacture (SKD/CKD/CB) vehicles across emerging markets. Providing affordable financing options for electric vehicles to compete with low-cost second-hand vehicles in the region.

We are recruiting to fill the position below:

Job Position: Customer Service Associate

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Key Responsibilities

• Handle customer inquiries and complaints promptly and professionally.
• Manage customer records and interactions using CRM tools.
• Provide accurate information about products and services.
• Draft and respond to professional correspondence and reports.
• Support client retention through excellent communication and problem-solving skills.
• Collaborate with internal teams to resolve customer issues.

Requirements

• Minimum of B.Sc. or HND in Business Administration, Communications, or a related field.
• At least 3 years of experience in a corporate organization in a customer service role.
• Proficiency in CRM systems and MS Office packages.
• Ability to manage and engage on social media pages is an added advantage.
• Excellent command of English language (spoken and written).
• Strong report writing and documentation skills.
• Must be well-groomed and presentable with excellent interpersonal skills.
• Must reside in Lagos.
• Ability to multitask, stay organized, and work under pressure.
• Availability to resume immediately.

Method of Application 
Interested and qualified candidates should send their CV to: info@saglev.com using “Application – Customer Service Associate” as the subject of the mail.