Customer Service Officer Job at Beebeejump

Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale . We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.

We are recruiting to fill the position below:

Job Position: Customer Service Officer (Male)

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Purpose

• To help customers with complaints and questions, give customers information about products andservices, take orders, and process returns. By helpingcustomersunderstand the product and answering questions about their reservationsfor a better company image.

Principal Duties and Responsibilities

• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide.
• Maintaining a positive, empathetic and professional attitude toward customersat all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements

• OND qualification.
• 1 - 3 years Experience.

Method of Application
Interested and qualified candidates should send their updated CV to: hr@beebeejump.com with the title CSO Lagos.

Note

• Preferably male for gender balance.
• Only shortlisted candidate will be contacted.