Customer Service Officer Job at Rich-Hoods Home and Properties Limited

Rich-Hoods Home and Properties Limited is a leading multidisciplinary property service company, privately held and incorporated in Nigeria, providing bespoke solutions across a range of real estate services to owners, occupiers and investors. over the years we have expanded our services with a foundation based on core strengths, unrivaled local expertise, extensive network and knowledge combined with strategic partnerships.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Ogba, Lagos
Employment Type: Full-time

Responsibilities

• Conduct outbound calls to customers.
• Promote products, services, or special offers to customers.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain accurate and detailed records of customer interactions.
• Conduct surveys and gather customer feedback.
• Address customer inquiries and provide accurate information about products and services.
• Resolve customer issues and complaints promptly and professionally.
• Document customer’s information, enquiries, complaints, and actions taken to resolve issues.

Qualifications

• HND / B.Sc, OND in Communication, or related fields.

Skills / Requirements:

• 1 to 2 years of experience in a customer support role, particularly involving outbound calling.
• Proficiency in using Microsoft Excel, Word, and CRM systems.
• Strong problem-solving abilities and attention to detail.
• Goal-oriented with a track record of meeting or exceeding targets.
• Excellent communication skills (both verbal and written).
• Excellent time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.

Salary
N600,000 per annum

Method of Application
Interested and qualified candidates should send their CV to: careers@richhoodshomes.com using the Job Position as the subject of the mail.

Note: Only shortlisted candidates will be contacted.