Customer Service Representative Job at Adebamz Enterprise Nigeria company

Adebamz Enterprise Nigeria Company was founded on December 14, 2018, with identification number 2726048 with the qualities of creativity and innovation in trading. We specialize majorly in human resource development, leveraging and consultation services through information dissemination. Based at 10 Orimolade Street, Ifako-Ijaiye, Lagos State.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ketu, Mile 12, Lagos
Employment Type: Full-time

Job Summary

• Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads,
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Interested candidates should possess a Bachelor's Degree / MSc / HND / OND / NCE qualification
• 0 - 3 years of work experience.

Method of Application
Interested and qualified candidates should send their CV to: adebamzenterprise@gmail.com and copy adebamzddsunlolahr@gmail.com using the Job position as the subject of the email.

Note: Applicant must be in Lagos.