Customer Service Specialist
An E-commerce Organisation based in Nigeria is currently recruiting suitably qualified candidates to fill the position below:
Job Position: Customer Service Specialist
Location: Lagos
Job Description
- Customer Service Specialist is responsible for delivering comprehensive product information and delightful customer service throughout the sales process.
- This position will be selling the company’s products and services.
- They will ensure the customer receives a premium experience with personalized attention.
Essential Functions and Duties
Area of Responsibility:
- Facilitate online sales via the website and all other customer touch points
- Educate customers on products available and navigate them through available payment options
- Follow up with all aspects of each sale until the products are delivered to the customer’s home and customer is fully satisfied
- Well versed and comfortable with the computer and other sales systems
- Troubleshoot and resolve customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations.
Preffered Qualifications
- Not more than 27years
- Strong written and verbal communication skills
- Highly organized. Excellent follow-up and follow-through skills
- Prior successful experience working in sales
- Minimum 2years Experience working in a similar role
- B.Sc Holder or equivalent.
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