Customer Success Executive Job at Ultimus Holdings
Ultimus Holdings is a global investment company with the sole purpose of contributing to the sustainable development of African economies. Our investing deployment is broad-based and long-term. We specifically invest is sectors that demonstrate growth; leveraging our sector expertise in ensuring we become market leaders in all operational portfolios.
We are recruiting to fill the position below:
Job Position: Customer Success Executive
Job Location: Ikoyi, Lagos
Employment Type: Full-time
Responsibilities
- Responsible for attending to all walk-in clients, telephone calls to the customer care line and satisfying all enquiries, request and complaints with accurate and adequate information
- Responsible for building sustainable relationships and trust with customers through open and interactive communication to enhance organisational growth
- Improve customer service experience, create engaged customers and facilitate organic growth
- Develop service procedures, policies and standards
- Maintain an orderly workflow according to priorities
- Managing customer correspondence, cross-selling company products/services and closing transactions for potential clients
- Maximizing long term revenue opportunities by becoming trusted advisers to clients and strengthening their loyalty.
Requirements
- Qualification: Bachelor's Degree
- Have a minimum of 1 year experience as a customer service personnel.
- Ability to plan, coordinate, and provide leadership where necessary
- Possesses written and oral communication skills to support decisions and recommendations
- Demonstrated interpersonal skills
- Ability to effectively solve problems and conflicts
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: careers@theclassroom.com.ng using the Job Title as the subject of the email.
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