Customer Support Officer Job at Fenrismedia

Fenrismedia is a lplatform for creators to share exclusive content with their audience. We provide a safe and secure environment for creators to monetize their content and engage with their fans.

We are recruiting to fill the position below:

Job Position: Customer Support Officer

Job Location: Lagos (Remote)
Employment Type: Full-time

Job Description

• We are looking for a Customer Support Officer to join our team and help us deliver exceptional customer service to our users and creators.
• The ideal candidate will be passionate about customer satisfaction, have excellent communication skills and be willing to respond promptly to inquiries, even outside regular working hours.

Responsibilities

• Respond to customer inquiries via email, Allaccess admin chat, and instagram in a timely manner
• Resolve customer issues and complaints with professionalism and empathy
• Identify and escalate priority issues to the appropriate team members
• Provide information to users and creators about our platform and services
• Collaborate with other team members to ensure customer satisfaction
• Developing Well Documented Knowledgebase

Requirements

• Bachelor’s Degree in a relevant field is preferred
• Proven customer support experience in a similar role
• Ability to multitask and prioritize in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Familiarity with CRM systems and practices.

Salary
N80,000 - N100,000 / month.

Method of Application
Interested and qualified candidates should send their Resume and Cover Letter to: infor.aidecrew@gmail.com using the Job Position as the subject of the email.