Female Customer Service Officer

Givenbiz Pre Vasity College / Givenbiz Academy is an academic solutions provider offering a customized learning program for each and every student. We have learning programs to fit any family’s needs and preferences – whether it’s in-home tutoring or online test class. Givenbiz is one of the faster growing independent international education consultancies, specialized in helping Nigerian students to gain admission into Nigeria university and abroad.

We are recruiting to fill the position below:

Job Position: Female Customer Service Officer

Job Location: Lagos

Requirements

• OND / HND / B.Sc in relevant field
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Must have good social media skills
• Should have basic Graphic knowledge
• Excellent computer skills.

Job Description

• Collaborate with Marketing, Sales and Business Development teams
• Managing large amounts of inbound and outbound calls in a timely manner
• Promote company's product
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying
• The officer is responsible for managing the company's social media platform
• Must be creative and innovative
• Work with designers to ensure content is informative and appealing
• The officer must have a "thick skin" to be able to handle complaints and unpleasant customers.
• The officer will maintain a well compartmentalize database of customer contact information.
• The officer will send seasonal greetings to customers via text messages and emails.

How to Apply
Interested and qualified candidates should send their CV to: career@givenbizacademy.com using the "Job title" as subject of the email.