Front Desk / Customer Service Officer Job at Baqwetu Coaching & Consulting

Baqwetu Coaching & Consulting is a Nigerian Registered Management Consulting firm focusing on HR Advisory, Change Management, Coaching and Training

We are recruiting to fill the position below:

Job Position: Front Desk / Customer Service Officer
Job Location:
 Abuja
Employment Type: Full-time

About the Role


  • We are seeking a personable and customer-focused Front Desk/Customer Service Officer to be the first point of contact for our valued customers and stakeholders.
  • The Front Desk / Customer Service Officer plays a crucial role in maintaining the office's professional image and ensuring a welcoming environment for visitors and employees as well as providing outstanding customer service.

Key Responsibilities

  • Greet and welcome visitors in a professional and courteous manner.
  • Direct visitors to the appropriate person or department.
  • Ensure compliance with security and visitor policies.
  • Monitor office security and manage access through the front desk to the rest of the offices.
  • Assist visitors, clients, and employees with inquiries, providing information and assistance.
  • Receive, sort, and distribute incoming mail and packages.
  • Assist in scheduling appointments and meetings.
  • Manage conference room reservations as needed.
  • Handle and resolve customer complaints or issues promptly and professionally.

Qualifications

  • Bachelor's Degree or HND is required; additional qualifications will be a plus.
  • 1 - 3 years of relevant work experience.
  • Proven experience as a front desk officer, customer service or relevant position.
  • Excellent knowledge of MS Office (especially Excel and Word).
  • Proficiency in using office equipment, including a multi-line phone system.
  • Proficient in English (oral and written).
  • Strong communication and people skills.
  • Good organizational and multi-tasking abilities.
  • Customer service orientation.
  • Professional appearance and demeanor.

Method of Application
Interested and qualified candidates should send their CV to: clara@baqwetucoaching.com using the Job Position as the subject of the mail.