Front Desk / Customer Service Representative Job at Tranter IT Infrastructure Services Limited

Tranter IT Infrastructure Services Limited - Our client is recruiting suitably qualified candidates to fill the position below:

Job Position: Front Desk / Customer Service Representative
Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary


  • Our client needs a Front Desk / Customer Service Representative to be the initial point of contact for clients, visitors, and guests. The primary focus of this role is to deliver exceptional customer service and ensure a positive experience for all individuals interacting with the company.

Responsibilities

  • Welcome clients, visitors, and guests in a friendly and courteous manner.
  • Maintain a professional appearance and demeanor at all times.
  • Answer incoming phone calls promptly and professionally.
  • Assist customers with inquiries, complaints, and requests.
  • Provide product or service information to customers.
  • Resolve customer issues promptly and effectively.
  • Direct calls to the appropriate departments or individuals.
  • Provide accurate and helpful information to customers.
  • Keep the front desk area clean, organized, and presentable.
  • Handle incoming and outgoing mail and packages.
  • Maintain and update customer records in the company's database.
  • Address customer complaints and issues with empathy and problem-solving skills.
  • Escalate unresolved issues to the appropriate supervisor or manager.

Qualifications

  • B.Sc in Communication, English or related course
  • Proven experience in customer service or front desk roles is preferred.
  • Excellent verbal and written communication skills.
  • Attention to detail and strong organizational abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Strong interpersonal skills and a friendly attitude.
  • Ability to handle difficult or demanding situations with composure.
  • Proficiency in using office equipment and computer applications.
  • Candidates must be residents of Lekki

Salary
100,000 Net monthly.

Method of Application
Interested and qualified candidates should send CV to: recruitment@tranter-it.com using “Front Desk / Customer Service Representative” as the subject of the mail.




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