Front Desk Officer Job at MONA Studios

Mona Studios, a foremost photography studio based in Abuja that offers image development with experience in supporting fashion shows, weddings, corporate and social events and has its core value embedded in customer-focused solutions. In other to meet our customers demands, we are recruiting to fill the position below:

Job Position: Front Desk Officer 
Job Location: 
Abuja

Responsibilities


  • Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.
  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Follow up customer calls where necessary

Requirements

  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques
  • Proficiency in English.
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically.
  • Strong client-facing and communication skills.
  • Location: Abuja (for residents only)

Additional Information:

  • Weekdays and Saturdays work required.
  • Shift is inclusive and flexible.

Remuneration
Salary (negotiable and based on experience); 

Method of Application
Interested and qualified candidates should send their CV to: marketadvantageconsulting@gmail.com