Front Desk & Reservation Officer Job at Stay and Homely Hotel Limited

Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest's visit is nothing short of extraordinary.

We are recruiting to fill the position below:

Job Position: Front Desk & Reservation Officer
Job Location: Maitama Abuja (FCT)
Employment Type: Full-time
Industry: Hotel & Hospitality

Job Summary

• Are you a seasoned professional in the hotel and hospitality industry with a passion for providing excellent guest service?
• Stay and Homely Limited is seeking a dedicated Front Desk / Reservation Officer with a minimum of 3 years of experience to join our vibrant team.
• The ideal candidate will possess relevant educational qualifications and exceptional communication skills to ensure a seamless guest experience.

Responsibilities

• Greet guests in a warm and welcoming manner, both in person and over the phone.
• Handle guest check-ins and check-outs efficiently, ensuring accuracy in billing and reservations.
• Manage room reservations, cancellations, and modifications using the property management system.
• Provide guests with information about hotel amenities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a professional manner.
• Maintain a tidy and organized front desk area and lobby to create a welcoming atmosphere.
• Collaborate with other departments to ensure guest requests are met promptly and effectively.

Requirements

• Relevant educational qualifications in hospitality management, tourism, or a related field.
• Minimum of 3 years of experience in a front desk or reservation role within the hotel and hospitality industry.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficiency in using property management systems and reservation software.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

Method of Application
Interested and qualified candidates should send their CV to: recruitment.office@dreamcityproperty.com using the Job Position and Location as the subject of the email.