Head of Customer Service Job at Kimberly Ryan Limited
Kimberly Ryan Limited is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.
We are recruiting to fill the position below:
Job Position: Head of Customer Service
Job Location: Lagos
Employment type: Full-time
Key Responsibilities
- The Head of Customer service reports to the Supply Chain Manager and will coordinate activities relating to customers’ order processing and respond to customers complaints and questions.
- The successful candidate is expected to assist customers with information about the brand products and services, take orders, and process returns.
Requirements
- Higher National Diploma / Bachelor’s Degree in Business Administration, Marketing or Mass Communication with at least five years of experience in a similar role.
- Proficient in Microsoft Office.
- Must be familiar with ERP packages
- Excellent communication and presentation skills
Skills:
- Strong phone contact handling skills and active listening.
- Exceptional customer service skills.
- Ability to multitask, prioritise, and manage time effectively.
- Excellent in interpersonal communication skills, both verbal and written.
Method of Application
Interested and qualified candidates should send their CV to: resumes@kimberly-ryan.net using the Job Position as the subject of the email.
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