Head of Customer Service Job at Kimberly Ryan Limited

Kimberly Ryan Limited is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.

We are recruiting to fill the position below:

Job Position: Head of Customer Service

Job Location: Lagos
Employment type: Full-time

Key Responsibilities

• The Head of Customer service reports to the Supply Chain Manager and will coordinate activities relating to customers’ order processing and respond to customers complaints and questions.
• The successful candidate is expected to assist customers with information about the brand products and services, take orders, and process returns.

Requirements

• Higher National Diploma / Bachelor’s Degree in Business Administration, Marketing or Mass Communication with at least five years of experience in a similar role.
• Proficient in Microsoft Office.
• Must be familiar with ERP packages
• Excellent communication and presentation skills

Skills:

• Strong phone contact handling skills and active listening.
• Exceptional customer service skills.
• Ability to multitask, prioritise, and manage time effectively.
• Excellent in interpersonal communication skills, both verbal and written.

Method of Application
Interested and qualified candidates should send their CV to: resumes@kimberly-ryan.net using the Job Position as the subject of the email.