Job Openings at Firewood Rice Nigeria

At Firewood Rice Nigeria, we don’t just serve meals - we serve memories. With a deep-rooted love for authentic Nigerian dishes, we’ve built a brand that delivers comfort, flavor, and joy to our customers across Lagos. Our energetic team is the secret sauce behind our success, and we’re growing fast! If you love food, innovation, and working in a vibrant, forward-thinking environment, we want you with us.

We are recruiting to fill the following positions below:

1.) Customer Service Officer

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Provide menus, explain daily specials, and answer questions about food and beverages
• Ensure orders are entered into the system and follow up on their status to ensure timely delivery.
• Monitor guests’ dining experience to ensure satisfaction and encourage feedback.
• Handle customer complaints and resolve issues promptly and effectively.
• Maintain up-to-date knowledge of company products and services.
• Provide product recommendations based on customer needs and preferences
• Collect and record customer feedback to identify areas for improvement.
• Work closely with the sales, marketing, and production teams to ensure customer satisfaction.
• Coordinate with logistics and warehouse teams to address order and delivery issues.
• Communicate special requests or dietary requirements to kitchen staff promptly.
• Assist in training new front-of-house staff on customer service standards.
• Stay updated on industry trends and best practices in customer service.

Requirements

• B.Sc / HND from reputable institution
• Minimum of 1 year of experience
• Ability to stay calm when customers are stressed or upset
• Excellent verbal and written communication skills
• Critical thinking and Customer centric
• Proximity to Surulere is Key

Salary
N70,000 - N80,000 monthly.

Application Closing Date: 13th February, 2026. 

Method of Application 
Interested and qualified candidates should send their CV to: firewoodjollofcareers@gmail.com using the Job Position as the subject of the email.

2.) Restaurant Facility Management Lead

Job Location: Lekki, Lagos
Employment Type: Full-time

Responsibilites

• Develop and implement a preventive maintenance schedule for all restaurant equipment, HVAC systems, plumbing, electrical, and kitchen appliances.
• Conduct regular inspections of the restaurant premises to identify maintenance needs and ensure timely resolution.
• Coordinate repairs and maintenance work with minimal disruption to operations.
• Keep an updated record of equipment warranties, service logs, and replacement schedules.
• Source, evaluate, and manage service providers (cleaning, pest control, security, HVAC technicians, electricians, plumbers, etc.).
• Negotiate contracts, service agreements, and pricing to ensure cost-effectiveness and quality service delivery.
• Monitor vendor performance and ensure adherence to agreed service-level standards.
• Ensure the restaurant complies with all local health, safety, and environmental regulations.
• Implement fire safety, emergency response, and security measures in line with company policies.
• Train and sensitize staff on safety protocols, reporting hazards, and proper use of equipment.
• Prepare and manage the facility management budget, ensuring optimal use of resources.
• Monitor utility consumption (water, electricity, gas) and implement cost-saving initiatives.
• Track expenses for repairs, maintenance, and capital expenditures, providing periodic reports to management.
• Respond promptly to facility-related emergencies, ensuring quick resolution.
• Provide technical support during restaurant expansions, refurbishments, or new outlet setups.
• Collaborate with the operations team to ensure facility readiness for smooth daily business.

Requirements

• Interested candidates should possess relevant qualifications and stay in close proximity to Lekki.

Salary
N120,000 - N150,000 monthly.

Application Closing Date: 13th February, 2026.

Method of Application 
Interested and qualified candidates should send their CV to: firewoodjollofcareers@gmail.com using the Job Position as the subject of the email.

3.) Content Creator

Job Location: Lagos

Key Responsibilities

• Create visually appealing and compelling content for our website, social media channels, newsletters, and other digital platforms.
• Develop a content calendar to ensure a consistent and cohesive brand message across all channels.
• Generate original and innovative ideas for recipes, cooking tips, and food-related content.
• Capture high-quality photos and videos of our food products, recipes, and behind-the-scenes culinary processes.
• Edit and enhance multimedia content to maintain brand consistency and quality standards.
• Manage and update our social media accounts with engaging and shareable content.
• Stay informed about social media trends and adapt strategies to maximize audience engagement.
• Monitor social media platforms for comments, messages, and trends, and respond in a timely and professional manner.
• Identify and collaborate with influencers, food bloggers, and other relevant partners to expand our brand reach.
• Develop and maintain positive relationships with key influencers and partners.
• Track and analyze the performance of content across different platforms using analytics tools.
• Use data insights to refine and optimize content strategies for improved engagement and reach.
• Ensure that all content aligns with the brand's voice, values, and visual identity.
• Collaborate with the marketing team to maintain a consistent and cohesive brand image.

Salary
N140,000 - N150,000 monthly.

Application Closing Date: 11th February, 2026.

Method of Application 
Interested and qualified candidates should send their CV and portfolio to: firewoodjollofcareers@gmail.com using the Job Position as the subject of the email.