Job Vacancies at Wisdom Kwati Smart City

Wisdom Kwati Smart City - We are a company dedicated to building sustainable cities by integrating smart technologies in our service delivery, thereby providing our clients with luxurious yet tremendously affordable real estate solutions as well as investment opportunities and property management.

We are recruiting to fill the following positions below:

1.) Head, Operations / Business Development Manager

Job Location: Katampe District, Abuja (FCT)
Employment Type: Full-time

Job Description

• The Business Development / Operations Manager is responsible for driving merchant acquisition, POS terminal deployment, operational efficiency, and revenue growth for the fintech company. The role combines commercial strategy with day-to-day operational execution to ensure scalable, compliant, and profitable POS operations.

Key Responsibilities
Business Development:

• Drive merchant acquisition, onboarding, and retention for POS services.
• Develop partnerships with aggregators, agents, and enterprise merchants.
• Identify new markets, locations, and growth opportunities.
• Implement pricing, commission, and incentive structures to grow transaction volumes.

Operations Management:

• Oversee end-to-end POS deployment, activation, and maintenance.
• Manage agent networks, field officers, and operational partners.
• Ensure high POS uptime, transaction success rates, and service quality.
• Coordinate terminal logistics, inventory, replacements, and repairs.

Performance & Reporting:

• Track transaction volumes, revenue, and operational KPIs.
• Prepare periodic performance and operational reports for management.
• Monitor fraud trends, chargebacks, and operational risks.

Compliance & Stakeholder Management:

• Ensure operations comply with CBN, NIBSS, AML/CFT, and internal policies.
• Liaise with settlement banks, switching partners, and vendors.
• Support audits and regulatory reviews related to POS operations.

Educational Qualification

• Bachelor’s degree in Business Administration, Marketing, Finance, Economics, or related field.
• MBA or relevant professional training is an added advantage.

Experience:

• 3–5 years of experience in fintech, payments, banking, telecoms, or agency banking.
• Proven experience in POS deployment, merchant acquisition, or field operations.
• Experience managing agents, sales teams, or operational units.

Technical Skills:

• POS deployment & merchant acquiring operations
• Knowledge of payment systems and transaction flows
• Basic understanding of NIBSS, settlement & reconciliation
• Data analysis, reporting & performance tracking
• Vendor & agent network management

Soft Skills:

• Strong negotiation & relationship management skills
• Strategic thinking with execution focus
• Leadership & team coordination
• Problem-solving and decision-making
• Ability to work under pressure and meet targets

Other Requirements:

• Willingness to travel and supervise field operations.
• High level of integrity and accountability.
• Good knowledge of the Nigerian payments ecosystem.
• Proficiency in Microsoft Office and digital reporting tools.

Salary
N200,000 - N250,000 / Month.

Method of Application 
Interested and qualified candidates should submit their Applications and updated CV to: careers@wisdomkwatismartcity.com using the Job Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.

2.) Customer Experience Officer

Job Location: Katampe District, Abuja (FCT)
Employment Type: Full-time

Job Description

• The Customer Experience Officer is responsible for delivering excellent customer service across WKSC’s real estate operations by managing client enquiries, supporting property sales and handover processes, handling complaints, and ensuring positive customer interactions throughout the client lifecycle.
• The role serves as a key touchpoint between WKSC and its clients, ensuring service standards align with the company’s premium brand promise.

Key Responsibilities
Customer Service & Client Engagement:

• Attend to client enquiries via walk-in, phone, email, and digital channels.
• Support client onboarding, documentation, and property allocation processes.
• Provide timely and accurate information on projects, payments, and timelines.

Complaints Handling & Service Resolution:

• Receive, log, and resolve customer complaints professionally.
• Escalate complex issues to the appropriate internal teams.
• Follow up to ensure issues are fully resolved and clients are satisfied.

Property Handover & After-Sales Support:

• Assist with property inspections, snag lists, and handover processes.
• Support post-handover client needs and service requests.

Record Keeping & Reporting:

• Maintain accurate customer records and service logs using CRM or internal systems.
• Prepare daily/weekly customer service reports as required.

Service Quality & Brand Representation:

• Uphold WKSC’s service standards, professionalism, and brand image.
• Gather customer feedback and contribute to service improvement initiatives.

Educational Qualifications

• Candidates should possess an OND / HND / Bachelor’s degree in Business Administration, Marketing, Mass Communication, Estate Management, or related field.

Experience:

• 1–3 years of experience in customer service, client relations, hospitality, or real estate-related roles.
• Experience in real estate, property management, or luxury service environment is an advantage.

Technical Skills:

• Customer service & client relationship management
• CRM systems and basic data entry
• Complaint handling and service recovery
• Knowledge of real estate sales and post-handover processes (added advantage)

Soft Skills:

• Excellent communication and interpersonal skills
• Customer-focused mindset
• Problem-solving and attention to detail
• Professionalism, empathy, and emotional intelligence
• Ability to work under pressure

Salary
N120,000 - N150,000 / Month.

Method of Application 
Interested and qualified candidates should submit their Applications and updated CV to: careers@wisdomkwatismartcity.com using the Job Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.

3.) Aggregator

Job Location: Katampe District, Abuja (FCT)
Employment Type: Full-time

Job Description

• The Aggregator is responsible for onboarding, managing, and supervising agents/merchants to drive customer acquisition, transaction volumes, and revenue growth for the fintech company. The role focuses on field operations, relationship management, and market expansion.

Key Responsibilities

• Recruit, onboard, and manage agents/merchants within assigned territories
• Drive customer acquisition and increase transaction volumes
• Educate agents and customers on fintech products and services
• Monitor agent performance and ensure compliance with company policies
• Resolve basic operational issues and escalate complex cases appropriately
• Conduct market intelligence and competitor analysis
• Ensure proper KYC documentation and regulatory compliance
• Prepare and submit periodic performance and activity reports

Educational Qualification

• Candidates should possess an OND / NCE / SSCE
• Higher qualifications (HND/BSc) are an added advantage

Experience:

• 0–2 years of experience in sales, agent banking, fintech, telecoms, FMCG, or related field
• Prior experience as a field agent, POS operator, or sales representative is an advantage

Required Skills & Competencies:

• Strong communication and interpersonal skills
• Sales, negotiation, and persuasion skills
• Basic financial literacy and fintech product knowledge
• Field marketing and customer relationship management
• Problem-solving and conflict resolution skills
• Ability to work independently with minimal supervision
• Basic digital skills (POS, mobile apps, reporting tools)

Other Requirements:

• Willingness to work in the field and meet targets
• Good knowledge of assigned location/market
• High level of integrity and professionalism
• Ability to work flexible hours
• Must own or have access to a smartphone

Salary
N130,000 - N150,000 / Month.

Method of Application 
Interested and qualified candidates should submit their Applications to: careers@wisdomkwatismartcity.com using the Job Position as the subject of the email.