Online Customer Service Representative

Vitachem is a major producer, importer and distributor of Food Additives, Chemicals and Industrial raw materials to manufacturers in Nigeria.

We are currently recruiting to fill the position below:

Job Position: Online Customer Service Representative
Job Location: Lagos
Job Responsibilities

• To attend to all customer's enquiries and sell competitive products.
• Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
• To deal with customers via telephone, Internet, e-mail and instant messaging.
• To offer sales advice on products to customers
• Build and maintain effective customer relationship
• To strategically engage in active selling of products and close sales opportunities

Job Requirements

• Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
• Must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.
• Must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately.