Online Customer Service Representative - Graduate Trainee

Vitachem is a major producer, importer and distributor of Food Additives, Chemicals and Industrial raw materials to manufacturers in Nigeria.

We are currently recruiting to fill the position below:

Job Position: Online Customer Service Representative - Graduate Trainee
Job Location: Lagos
Job Responsibilities

• To attend to all customer's enquiries and sell competitive products.
• Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
• To deal with customers via telephone, Internet, e-mail and instant messaging.
• To offer sales advice on products to customers
• Build and maintain effective customer relationship
• To strategically engage in active selling of products and close sales opportunities

Basic Requirements

• Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
• Must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately.
• Must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.

How to Apply
Interested and qualified candidates should send their Resume and cover letter to email.