Career Opportunities: PPU AREA MANAGER LAGOS (1883)

Job Description of Pie Production  Manager

Job Title:

PPU Area   Manager

Location:

Head Office

Grade Level:

6

Department:

Pie Production Unit

Reports to (Title):

Senior Pie Production Manager 

Direct Reports:

Pie Production Supervisors

Job Purpose

To manage and assume responsible for overall Pie Production Unit success, ensuring these PPU’s perform against set measurement standards, and that the team of people involved are properly managed, motivated, developed and empowered to perform their duties.

Core Responsibilities and Key Result Areas

Production Operations

• Plan, implement, and monitor the area’s operational strategy.
• Set goals and objectives for PPU in your area.
• Oversee operations to ensure efficiency.
• Recruit and hire new PPU employees.
• Set up and monitor PPU KPIs.
• Ensure all accounting documents are filled in correctly.

Operations Leadership

• Responsible for driving PPU sales in the assigned area
• Undertake sound financial management to ensure the Pie Production Units are profitable and stay within budget
• Ensure compliance with company’s policies and operational guidelines in daily sales activities
• Deal with problems that may arise in the Pie Production Unit by providing creative and practical solutions
• Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.
• Aid the management in decisions for expansion or acquisition
• Ensure compliance to standards of procedures and food safety
• Manage cost and follow up to resolve maintenance issues

Performance Management

• Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)
• Resolve staff and customer issues
• Ensure the environment is a conducive and happy one for both staff and customers
• Evaluate PPU/area performance on sales metrics as well as provide clear communication on daily expectations and targets
• Evaluate Individual Development plan with Area Managers
• Provide coaching and support to all PPU staff to deliver on the set KPIs for the PPU/area

People Management

• Identify training gaps and coordinate staff training on operational processes to improve capability
• Resolve staff  and customer issues
• Ensure the environment is a conducive and happy one for customers
• Ensure quality assurance of work performed by staff
• Perform other duties as assigned by the Regional Operations Manager
• Ensure employee satisfaction at work through implementation and execution of all HR policies within the area

Key Performance Indicators

• Achievement of PPU sales in assigned areas
• Achievement of Area sales, GP, EBITDA, and PBT targets
• OFR &OTD >85%
• Quality of Customer Service provided to customers
• Timely response in mitigating issues
• Timely delivery of sales performance

Knowledge Requirements

• Knowledge of Financial Management
• Understanding of pastry and savoury production
• Knowledge of Performance management
• Knowledge of applicable legislations, as well as policies and procedures in the food industry
• Demonstrates knowledge in Health and Food Safety

• Broad understanding of the core operations of Fast Moving Goods 
• Knowledge of People Management
• Leadership and Managerial abilities
• Very Good Communication Skills
• Strong Problem-Solving Skills
• Action Planning, and Prioritization Skills
• Knowledge of Safety, Quality, and Cost Objectives

Job Specifications

Educational Requirements

Professional Requirements

Experience Requirements

A good first degree in Food science and technology or other related sciences

Relevant Food, Health and safety certifications are required

Minimum of 5 years’ experience in a similar role, especially in the QSR/FMCG sector

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Assigns work to subordinates
• Monitor subordinates’ work performance

Working Conditions

Job role holder typically work over 40 hours per week, Monday to Friday and may entail putting in some extra hours due to the fast-paced environment (weekends and evening work). This role requires frequent travelling from PPU to PPU, assisting the operating team, and coaching and mentoring staff. The individual in this role is expected to possess a high degree of problem solving and critical thinking ability due to the nature of assigned roles and responsibilities. This role is not office based as it requires regular surveillance of the processing unit and involves standing for long hours for routine inspection during production. The role involves maintaining standards and achieving a minimal error rate

Contacts and Purpose of Contact

Internal Contacts (most frequent contacts)

Purpose of Contact

• Executive Management
• HRBP and HR Manager
• RSC – Restaurant Support Centre
• Employees

• Exchange or provide information
• Obtain, clarify, and discuss information
• Present, discuss information and problems
• Collaborate, negotiate and present ideas
• Deal with, influence or motivate subordinates
• Promote, justify or settle highly sensitive matters

External Contacts (most frequent contacts)

• Service Providers/ Vendors
• Customers
• Original Equipment manufacturers/ representatives
• Regulatory Agencies