ZKTeco Company Limited Recruitment for Customer Experience Intern

ZKTeco Company Limited is a world-leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access controls, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions, and embedded biometric and radio-frequency identification modules.

We are recruiting to fill the position below:

Job Position: Customer Experience Intern

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions
• Meet personal/customer service team sales targets and call-handling quotas
• Answer both general/specific customer questions about the company’s products
• Provide potential and existing customers with exceptional customer service

Qualifications

• First Degree in Mass Communications, Computer Science, Marketing, and related fields is an added advantage
• Graduates who have completed their Higher Education programs and are awaiting NYSC deployment (PRE-SERVICE).
• Excellent verbal and written communication skills
• Ability to collaborate with teams
• Attention to detail and critical thinking
• Corp members currently undergoing their National Youth Service Corps (NYSC).
• Confident with phone inquiries
• Knowledge of CRM tools
• Ability to work in a fast paced environment
• Experience in Customer Service is an added advantage

Remuneration 

• Competitive
• Preferably Female for Gender Balance