Call Center Manager Job at Egatee Online Commerce

Egatee is the No. 1 B2B E-commerce high-tech platform company of Africa, the head office is in HongKong, China, we are operating well in Uganda, Ghana.

We are recruiting to fill the position below:

Job Position: Call Center Manager

Job Location: Ikeja, Lagos (Onsite)

Job Brief

• We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
• You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

Responsibilities

• Develop objectives for the call center’s day-to-day activities
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management.

Requirements

• B.Sc / HND in a relevant discipline will be appreciated
• At least 2 years of Proven experience as call center manager, supervisor or similar position
• Knowledge of performance evaluation and customer service metrics
• Call Center certification or equivalent qualification is a plus
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call center equipment/software programs
• Positive and patient.

Skills:

• Communication skills
• Problem-Solving
• Results-driven
• Excellent customer service.

Method of Application
Interested and qualified candidates should send their CV to: latestroles716@gmail.com using the Job Position as the subject of the mail.