Client Relationship Management Executive Vacancy at Dragnet Solutions


Dragnet Solutions Limited - Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services, is currently seeking to engage experienced candidates in the capacity below:

Job Position: Client Relationship Management Executive

Job Location
: Lagos

Job Description

  • Candidates will be expected to manage and oversee all Corporate Client Relationship functions, Government Agency Relations, ensure total Customer satisfaction, loyalty and retention.

Basic Responsibilities

  • Develop close relationships with customers, vendors and client managers
  • Grow the individual client business through continuous interaction and persuasion.
  • Serve as the escalation point on Customs related matters/queries and ensure prompt resolution.
  • General monitoring of clearing operations activities to ensure compliance with operational procedures.
  • Proffer solutions to escalated customer service issues.
  • Drawing up job specifications and allotment of responsibilities to staff of the department.
  • Develop new client relations team members to ensure easy integration.
  • Play an active role in developing new service plan to fit customer requirements.
  • Attend regular scheduled meetings with clients to discuss service improvement strategies & documentation of discussions.
  • Responsible for negotiation of suitable clearing rates with new clients
  • Monitor client satisfaction through customer experience measurement
  • Updating clients on status as well as delivery schedule of shipment
  • Conduct relevant benchmarking and analysis to identify opportunities for business improvement
  • Monitor service performance of vendors and third parties to improve service levels
  • Following up and ensuring delivery to client’s warehouse or factory without delay or hindrances.
  • Executing vendor-efficiency customer surveys and analyzing results.
  • Ensure agreed rates, terms and credit days are maintained in clients transactions
  • Ensure documentary compliance of client import documents
  • Ensure that required amendments to documents are relayed to the right quarters.
  • Any other task that may be assigned to you

Basic Requirements

  • A Bachelor's degree from a reputable University
  • Minimum of four (4) years’ working experience as a Client Relationship Officer/Client Account Officer with a Freight Forwarding and Transportation Company
  • Applicant should not be more than 28 years old

Skills:

  • Clear Verbal and written Communication
  • The Ability to Listen Closely to Customers
  • Attitude
  • Good computer skills
  • Critical thinking skills
  • Knowledge (of the company, its services and activities)
  • Knowledge of the clients - products, people, and needs
  • Time Management Skills
  • Management of Personal Emotions
  • Situation Evaluation and Analysis
  • Persuasion skills
  • Ability to handle surprises and manage situations calmly

Salary Range

  • Expectations are from N100,000 - N120,000.