Client Relationship Officer Job at Prepclass


PrepClass Nigeria is an academic solutions provider offering a customized learning program for each and every student. We have learning programs to fit any family's needs and preferences - whether it's in-home tutoring or online test prep. We by far the largest edtech company in Nigeria by reach, revenue, scale and impact. We are currently in recruiting 1-year interns in Prepclass for the role of telesales.

We are recruiting to fill the position below:

Job Position: Client Relationship Officer
Job Location:
 Lagos

Job Description

  • We are looking for a Client Relationship Officer to create and nurture long-term relationships with Clients and Tutors.

Responsibilities

  • Build positive and productive relationships with clients for business growth
  • Maintain existing clients and generate new clients to achieve revenue goals
  • Customer Relationship Officers build connections on behalf of the company; call up existing clients to ensure their satisfaction with tutoring services rendered.
  • Act as point of contact for complaints from clients and tutors and escalate issues as appropriate
  • Maintaining and updating records of clients and tutors using CRM system.
  • Develop new strategies to improve client satisfaction
  • Provide client support and handle client communications effectively.
  • Schedule regular meetings, discussions, teleconferences and visit clients to strengthen the relationships
  • Liaising with internal departments to ensure client needs are fulfilled effectively

Requirements

  • Must possess excellent communication and phone skills, patience, a persuasive and persistent nature, and great typing skills.
  • Ability to be flexible and creative in dealing with customers.
  • Excellent knowledge of English Language
  • Excellent communication and interpersonal skill
  • Good knowledge of relevant computer programs (e.g. Excel, Microsoft word) and telephone systems
  • HND, OND or a University Degree
  • Proximity to Yaba, Lagos.