Customer Care Executive (Inbound)

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa, Europe and America.As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.

Contec Global Group is recruiting to fill the position below:

Job Title: Customer Care Executive (Inbound)

Location: Lagos

Essential Duties and Responsibilities

• Assisting selling processes for our customers and generating additional Sales
• Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support
• You will put customers at the center of your day, helping our customers with a range of products
• Performing phone conversations with customers to answer their questions, provide information and advise them
• Handling special requests and complaints of customers
• Collecting and storing useful data within our backend system
• Ensuring follow up through emails, phone or any required means
• You’ll need to be flexible with your working hours

Requirements/Qualifications

• Bachelor’s Degree in any reputable institution
• Candidate should possess 2-3 years Experience in related field
• A previous experience in in the field of CRM would be appreciated

Skills

• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
• Ability to foster and maintain relationships with individuals
• Excellent negotiation skills and strong communication skills - proven results with key decision makers

Remuneration

• N 75,000 - 100,000
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