Customer Care Representative Job at Chrisvirgy Apartment

Chrisvirgy Apartment is a luxury service apartment located at Sirakoro Street, Wuse 2, Abuja. We specialize in delivering unrivalled hospitality services to our esteemed clients both locally and overseas. As a result of our avid commitment to customer satisfaction, we’ve designed a super comfortable and luxurious apartment that exudes class and replicates home. We’ve been able to achieve this tremendous feat owing to our unwavering commitment to ensuring that our clients get value for their money.

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Wuse 2, Abuja (FCT)

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• High School Diploma

Method of Application
Interested and qualified candidates should send their CV / Resume to: chrisvirgyrecruit@gmail.com using the Job Position as the subject of the email.