Customer Logistics Officer Job at Kimberly-Clark


Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 150 countries. Every day, 1.3 billion people - nearly a quarter of the world's population - trust K-C brands and the solutions they provide to enhance their health, hygiene, and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in more than 80 countries.

We are recruiting to fill the position below:

Job Position: Customer Logistics Officer
Job Location: Lagos
Job Type: Full Time

The Role

  • Oversee total query management for internal and external customers.
  • Lead negotiations with customers on order fulfilment and on-time deliveries
    .
  • Manage the Order to Cash process to provide proactive support for the achievement of turnover, service and growth objectives
  • Oversee the order management process for Nigeria
  • Drive the process of Order Fulfillment to achieve On Time & In Full (OTIF) targets.
  • Be the leader of all Supply Chain/Logistics joint plans with customers.
  • Direct the activities of your direct reports to Develop and maintain the collaborative relations with customers.
  • Ensure constant contact and communication with customers and stakeholders.

Operations Teams:

  • Initiate and implement Commercial Team reporting and support functions including Critical Stock Allocation, Monthly and Quarterly Tracking, Public Holiday Planning.
  • Liaise with key customers’ procurement and receiving functions to identify optimization opportunities for service improvement and delivered cost reduction.
  • Lead implementation of, and monitor and optimize effectiveness of customer collaboration initiatives including close coordination of activities with the customer to support sales and logistics objectives.
  • Support and occasionally lead Continuous Improvement projects in the areas of new product introduction, new or changed customer requirements, cost management or service improvement.
  • Sales/Marketing Support for measurement and tracking reports for promotional activities or other initiatives.
  • Provide customer intelligence to Sales, Marketing, Distribution and Planning to inform and guide decision-making processes.
  • Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
  • Review 3PL performance versus established operational KPIs to identify improvement opportunities and develop and implement process improvement plans.
  • To ensure that the entire order process is managed in a cost-effective and business-aligned manner. This also includes managing all internal discrepancies e.g. pricing, order pad management, Critical Stock Allocations, the DNO List etc
  • To oversee the active growth, construction and maintenance of electronic order processes
  • Drive continuous improvements in CuSe systems and processes to meet evolving customer needs and requirements
  • Manage and report appropriately on free of charge orders, bag & tag orders, staff sales orders, wadding orders and the billing function.
  • Develop and implement proactive problem-solving techniques within the team to ensure speedy reactions to situations as they arise, with the least cost/time to the business
  • Develop, implement, monitor and report on KPI’s conducive to the achievement of the overall business objectives
  • Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
  • Ensure adherence to SOPs, and ensure all SOPs are updated quarterly as required Oversee SOP management and monitoring of team adherence to the SOP’s.
  • Monitor adherence of 3rd Parties to KPIs to ensure service.

Qualifications

  • B.Sc / HND
  • Degree / Diploma in Supply Chain / Logistics Management or equivalent.
  • At least 3 years of experience in Customer Service or Exports, preferably in FMCG industry.
  • SAP and Excel experience a must-have.
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