Customer Service Associate Job at Excellium Business Limited

Excellium - We are a technology company that specialise in the deployment of business software solutions (Enterprise Resource Planning (ERP), Accounting, Payroll and Human Resources (HR) solutions). We offer a unique platform for people who want to bring their skills and experience to solve distinct business challenges.

We are recruiting to fill the position below:

Job Position: Customer Service Associate

Job Location: Lagos
Employment Type: Full-time
Industry: Customer Service

Job Description

• Must show a willingness to work with a great attitude.
• Ability to handle customer complaints correctly and take feedback, internally and externally.
• Provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution.
• Keep records of customer and prospect interactions correctly.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and provide a speedy solution.
• Respond to customer queries escalated on all support channels
• Identify customer needs and help customers use specific features
• Update our internal databases with information about useful discussions with customers and prospects
• Follow up on internal teams to ensure that support issues escalated are resolved in a timely manner
• Gather customer feedback and share with our sales and implementation team

Requirements

• Minimum of Bachelor's Degree in any relevant field.
• 1 - 3 years of experience in a similar role.
• Good communication skills.
• Problem-solving skill.
• Good listening skills.
• At least one-year of experience as a Customer Support Representative or similar support role.
• Experience using a CRM & email campaign tool.