Customer Service / Call Center Representative Job at Ngcom Network Solutions

Ngcom Network Solutions is one of the best internet service provider in Nigeria, providing UNLIMITED INTERNET service for both Home and Cooperate users in Lagos, Port Harcourt, Abuja and Warri.

We are recruiting to fill the position below:

Job Position: Customer Service / Call Center Representative

Job Location: Lagos

Job Descriptions

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal / team qualitative and quantitative targets.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.

How to Apply
Interested and qualified candidates should send their Applications to: ngrecruit17@gmail.com using the "Job title" as subject of the email.