Customer Service Officer Job at a reputable company

The Construction arm of a major conglomerate property development and real estate management company is recruiting suitable candidates to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Handling complaints and queries from customers.
• Managing the team of customer service staff
• Handle face-to-face enquiries from customers.
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants
• Converting calls to sales
• Keeping accurate records of discussions or correspondence with customers.
• Writing reports and analyzing the customer service that the organization provides
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for the organization and the department
• Meeting with other managers to discuss possible improvements to customer service
• Ensure your staffs are well trained to deliver a high standard of customer service
• Learning about the organization’s products or services and keeping up to date with changes
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Requirement

• Interested candidates should possess relevant qualifications.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@r28.ng using the "Job Title" as the subject of the email.