Customer Service Officer Job at Beebeejump
Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale . We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.
We are recruiting to fill the position below:
Job Position: Customer Service Officer (Male)
Job Location: Ikeja, Lagos
Employment Type: Full-time
Job Purpose
- To help customers with complaints and questions, give customers information about products andservices, take orders, and process returns. By helpingcustomersunderstand the product and answering questions about their reservationsfor a better company image.
Principal Duties and Responsibilities
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide.
- Maintaining a positive, empathetic and professional attitude toward customersat all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Requirements
- OND qualification.
- 1 - 3 years Experience.
Method of Application
Interested and qualified candidates should send their updated CV to: hr@beebeejump.com with the title CSO Lagos.
Note
- Preferably male for gender balance.
- Only shortlisted candidate will be contacted.
Similar Jobs
- Relationship Manager Job at Keystone Bank
- Customer Data Management and Compliance Specialist Job at First Bank of Nigeria Limited
- Cashier Job at ZIM Integrated Shipping Services Limited
- Customer Relations Officer Job at Abuja Electricity Distribution Company
- Customer Care Representative Job at Next Gear Homes Limited
- Customer Experience Officer Job at Eye Foundation Hospital Group
- Customer Care Personnel Job in Lagos
- Customer Engagement Support Job at Allianz Nigeria Insurance Limited
- Job Openings at Rand Merchant Bank
- Customer Address Verification Biker (Okada Rider) Job at Polaris Digitech Limited