Customer Service Officer Job at Beebeejump
Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale . We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.
We are recruiting to fill the position below:
Job Position: Customer Service Officer (Male)
Job Location: Ikeja, Lagos
Employment Type: Full-time
- To help customers with complaints and questions, give customers information about products andservices, take orders, and process returns. By helpingcustomersunderstand the product and answering questions about their reservationsfor a better company image.
Principal Duties and Responsibilities
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide.
- Maintaining a positive, empathetic and professional attitude toward customersat all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- OND qualification.
- 1 - 3 years Experience.
Method of Application
Interested and qualified candidates should send their updated CV to: email@example.com with the title CSO Lagos.
- Preferably male for gender balance.
- Only shortlisted candidate will be contacted.
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