Customer Service Officer Job at Ciuci

Ciuci (pronounced see-u-see) Consulting, established in 2007, is a global operations management firm specializing in the optimization of business operations through innovative strategies and consumer intelligence with a focus on socio-economic impact.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos
Employment Type: Full-time

Responsibilities and Duties

• Serves as the first point of contact in the facility.
• Greet patients as they arrive and assist with their check-in process.
• Answering phone calls and responding to emails or messages from patients.
• Scheduling appointments for patients and ensuring that the schedule is organized and running smoothly.
• Keeping customers updated on the latest services in order to increase patronage.
• Applying initiative to attend to new and follow-up patients and regulate activities relating to patients’ welfare.
• Assisting patients with filling out forms and ensuring that their medical records are up to date
• Building and maintaining good relationships with customers.
• Resolving customer complaints quickly and efficiently in a professional and courteous manner.
• Coordinating with medical staff to ensure that patients are seen in a timely manner and their needs are met.
• Monitoring of clients throughout their stay within the facility.
• Taking care of all matters related to clients from their arrival to their exit.

Requirements

• Interested candidates should possess a Bachelor's Degree.
• Must have a minimum of 3 years of post NYSC experience in customer service, and marketing in the medical field.
• Must have experience as a customer service officer in the medical field
• Must have work experience in a health care facility.