Customer Service Officer Job at George Houston Resources Limited
George Houston is currently seeking to recruit a vibrant and suitable Customer Service Officer for her client, a leading Building products & Interior Decoration Company located in Jibowu, Lagos.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Jibowu, Lagos
Employment Type: Full-time
Industry: Building Products & Interior Decoration
Job Description
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunction
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
Qualification And Requirements
- HND / BSc in any Discipline
- Minimum of 3 years of customer service experience
- Smart, intelligent & matured
- Good Communication Skill
- Excellent Writing SKill
- Female
- AGE - 28- 35years
- Must reside around jibowu, surulere, mushin, yaba, onipanu and its environs
Salary
N100,000 monthly.
Method of Application
Interested and qualified candidates should send their CV to: talents@georgehoustonresources.com using "CUSTOMER SERVICE OFFICER" as the subject of the mail.
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