Customer Service Officer Job at Kreativ Finance

Kreativ Finance - Our dream is to build a financial institution that would entrench the values and enterprising culture of our society, which would one day be amongst the foremost banks in Nigeria and on the African Continent.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos

Job Descriptions

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage

Requirements

• Must be HND / B.Sc holder
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills

How to Apply
Interested and qualified candidates should send their CV to: saheed@kreativfinance.com using "Customer Service Officer" as the subject of the email.