Customer Service Representative (Exhibition Support) Job at Etcon Analytical and Environmental Systems & Services Limited

Etcon Analytical and Environmental Systems & Services Limited is a wholly Nigerian Company specialized in the sales, marketing, distribution, installation, startup and maintenance of various equipment in Nigeria Industries and Institutions. Our wide product selection allows us to offer various expert solutions which, when aligned with our strategy focuses on driving results, developing people, critical thinking, continual improvement & innovation, collaboration & teamwork and customer focus – guarantee the satisfaction of the needs of our clients. We see partnership as the foundation of our entire business rather than just a fancy word. This is what differentiates us. Therefore, we are committed to providing total solutions to all your demands.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Exhibition Support)
Job Location: Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Representative (Exhibition Support) provides high-quality customer service and on-site support during exhibitions, trade shows, and events.
• This role ensures visitors, exhibitors, and stakeholders receive timely assistance, accurate information, and a positive overall experience.
• Candidates should have 1–5 years of customer service or event support experience, preferably in exhibitions, retail, or hospitality environments.

Key Responsibilities
Exhibition & On-Site Support:

• Serve as the primary point of contact for exhibitors and visitors during exhibitions or events.
• Assist with registration, check-ins, booth assignments, and general event inquiries.
• Support exhibitors with setup guidance, operational information, and troubleshooting.

Customer Service Delivery:

• Respond to customer inquiries through phone, email, or in person with professionalism and efficiency.
• Provide accurate information about exhibition schedules, policies, activities, and logistics.
• Handle complaints or issues from participants and escalate when necessary.

Coordination & Administration:

• Work closely with the exhibition operations team to ensure smooth event execution.
• Prepare and distribute event materials, badges, passes, and documentation.
• Assist in coordinating exhibitor lists, appointment schedules, and feedback forms.

On-Site Issue Management:

• Monitor exhibition areas for attendee flow, safety, and service quality.
• Resolve minor on-site issues (e.g., location inquiries, directional guidance, service requests).
• Coordinate with security, technical, or facility teams for escalated issues.

Post-Exhibition Activities:

• Collect and compile visitor and exhibitor feedback.
• Assist with reporting, evaluations, and documentation for post-event debriefings.
• Support follow-up communication and service requests after the exhibition ends.

Required Skills & Qualifications

• 1–5 years of experience in customer service, events support, hospitality, or related areas.
• Strong interpersonal and communication skills; confident interacting with diverse groups.
• Ability to remain calm and professional in high-traffic or fast-paced environments.
• Strong problem-solving abilities with a customer-centric mindset.
• Basic administrative and computer skills (MS Office, email, CRM tools).
• Ability to work flexible hours during exhibitions (including weekends or extended hours).
• Business Administration, Operations Management, or related field (preferred but not required).

Method of Application 
Interested and qualified candidates should send their Applications to: hr@etconanalytical.com using the Job Position as the subject of the email.