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Customer Service Representative Job at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.


We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Wuse Zone 6, Abuja (FCT)
Employment Type: Full-time

Job Description

  • Recieve Guests and provide introductory information to new customers
  • Answer incoming calls and redirect them.
  • Handle customer service issue and escalate to proper authority
  • Follow up on queries and give feedback to clients
  • Ensure the reception area is comfortable for clients
  • Attend to customer via phone calls and social media platforms
  • Collect client feedback for management

Requirements

  • A minimum of 2 years of proven experience in a similar role.
  • Good understanding of customer service best practices.
  • Strong knowledge of MS Office programs.
  • Social media savvy
  • Superb written and verbal communication skills.
  • Excellent organizational and multi-tasking abilities.
  • Knowledge of online marketing is an added advantage.

Salary
N80,000 - N120,000 / month.

Method of Application
Interested and qualified candidates should forward their CV to hr@eandg.com.ng with the Job Position and location as the subject of the email. Example - Customer Service Abuja.




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