Customer Service Representative Job at Ique Security Service Limited
Ique Security Service Limited, an outsourcing consulting firm, is currently recruiting suitable candidates to fill the position below:
Job Position: Customer Service Representative
Job Location: Maryland - Ikeja, Lagos
Employment Type: Full-time
Job Description
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Candidates should possess an OND / HND / B.Sc Degree with 2 - 3 years of relevant work experience.
Salary
N70,000 - N80,000 Monthly.
Method of Application
Interested and qualified candidates should send their Resume to: dayaizam@gmail.com using the Job Position as the subject of the email.
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