Customer Service Supervisor Job at TeamAce Limited
TeamAce Limited - Our client, a Culinary company, is recruiting to fill the position below:
Job Position: Customer Service Supervisor
Job Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
- As our customer service supervisor, you will be responsible for overseeing the company's daily customer support operations.
- This role requires a dynamic leader and a professional responsible for developing a positive customer experience and fostering healthy working relationships. who can optimize processes, manage staff, and ensure timely delivery of products and services.
Responsibilities
- Recommend strategies and advise the CEO on issues that pertain to customer satisfaction and the development of the company.
- Oversee the customer service team to ensure timely responses to customers' orders, inquiries, feedback, and complaints, ensuring customer satisfaction at every step.
- Implement data collection methods for operational metrics, aiming to reduce errors and increase customer service excellence.
- Ensure the customer service team responds to emails, calls, and inquiries promptly and efficiently, with a customer-first mindset.
Requirements
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of relevant experience in Customer Service management, preferably in retail or food manufacturing.
- Experience in managing customer service teams and logistics operations is compulsory.
Salary
N250,000 - N300,000 Monthly.
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