Customer Service Support Rep

Txtlight Power Solutions Limited (Lumos Nigeria), an off-grid electricity provider, is recruiting to fill the position below:

Job Position: Customer Service Support Rep (Hausa Speaking)
Job Location: Lagos

Job Description

• The Customer Service Representative (Hausa Speaking) is the front-line service professional for Lumos Nigeria.
• Lumos Customer Service Representatives must build customer loyalty and increase brand value with each interaction - Phone/E-mail/Chat/In-Person.
• Establishing meaningful connections and confidently driving accurate and appropriate resolutions to problems with customer systems or other aspects of the customer experience, by daily reassuring and gaining customer trust in every interaction.
• This will be done predominantly through calls (Inbound & Outbound), E-mails, Social media & other channels.
• A high degree of flexibility is required to meet the daily workload at pre-agreed SLAs for extended periods of high volumes.
• You may be expected to take sales calls and other additional departmental tasks.

Requirements

• Fresh graduate (HND/B.Sc.) in any discipline.
• Ability to speak Hausa Language fluently
• No prior work experience required.

Interested and qualified candidates should send their Applications and CV's to: careers@lumos.com.ng with "CSS REP (HAUSA)" as the subject of the mail.