Customer Service/Relationship Officer

Richbrands Group is an uncommon marketing communications enterprise with the primary purpose of helping brands grow. We achieve this by deploying the most effective communication to the consumer or target audience using our unique, creative and unboxed ideas, strategies and tactics. We are big on the application of technological tools to boost the accuracy, efficiency and effectiveness of our results.

We are recruiting to fill the position below:

Job Position: Customer Service/Relationship Officer
Job Location: Lagos

Job Function

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads

Requirements

• Candidates should possess relevant qualifications
• Must be female.

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@richbrandsgroup.com