Customer Services Officer Job at Elkins Marine Training International Nigeria

We are recruiting to fill the position below:

Job Position: Customer Services Officer

Job Locations: Owerri - Imo or Ikeja - Lagos
Employment Type: Full-time

Description

• Customer communication.
• Using IT,organization and time management tools to find and handle cases.
• Apply confidentiality when handle customer data and information
• Identify and resolve customer queries effectively and efficiently
• Maintainquality standard.
• Follow through on customer queries with timely responses
• Monitor, Identify, update and report on customer cases and status.
• Provide accurate information forcustomer on use of products and services.
• Educate customers on new products and services.
• Document,userecords and logs effectively.
• Ensuring prompt resolution and feedback.
• Train and keep ahead of current information
• Relay timely information.

Requirements

• Candidates should possess relevant qualifications with 2+ years of relevant work experience.
• Do not apply if you are entry level unless you have the relevant skills.

Skills:

• Excellent voice and fluent English
• Verypatience and calm
• You need to skilled on the computer, softwares and email platform.
• Good mentality.
• You must be modern and well educated and suited for a corporate environment.
• Excellent Communication skills
• Time Management
• Fast learner
• Problem solving
• You must be physically fit to apply for this role.

Please do not apply:

• If you can not communicate professionally and respectively,
• If you are not used to a modern setup.
• Do not apply if you have other commitments.
• If you find PH road too far from your location. Travel must not be a challenge.
• If you can not send a full email application, with an introduction on the email body, a CV and an attached photo of yourself.
• If you are having challenges with accommodation, need urgent quick money, just trying to avoid being idle at home.
• You can not type more than 20/30 words per minute.
• If you do not have good time management.
• If you do not have phone manners.
• This role is for a professional or potential top professional. You will be assessed.

Salary
N40,000 - N130,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: intrecruitsnig@gmail.com using the Job Position as the subject of the email. - Please attach a photo.

Note

• Read this carefully. Missing out this information below makes your application void.
• Please do not send just an attachment file only. If it is just an attachment, your application will be rejected.
• Politely introduce yourself when you send an email application. NOT JUST AN ATTACHED FILE.
• You will be assessed, so please prepare before you apply.
• The role requires full attention so does not suit anyone that is distracted or has another role elsewhere.
• This is a career opportunity for a future or current professional.
• ***We are looking for the best talent to add to our workforce in an international organization. Only suitable candidates will be selected. From trainee to professional level you will be assessed.
• We are looking for skilled personnel first.
• Failure to do the above means you are not suitable and can not follow instructions.
• Only apply for this role if you live within 5-30 mins distance from PH road (Owerri), or near Ikeja - Allen Avenue, for those in Lagos.
• State the location you pick.